By Jacob Fehr
IN May 2024, Nicole Williams, Jennifer Wolfraim, and Annie Rocha started Springcare Solutions, a new healthcare business operating out of St. Paul’s Community Hall at 302 St. George Street.
Ms. Williams, who is director of social services for and a founder of Springcare Solutions, explained, “Lead by a management team with over 40 years in the field, Springcare is an innovative, client-centered healthcare company. We offer services to individuals with various needs including adults with developmental delays and youth requiring specialized care supports.”
The business opened its day program on October 1, 2024.
“In addition, we support seniors and any individuals requiring support in their home, providing services that ensure that they are safe and that all of their daily needs are being met. We also provide third party supports to facilities requiring staffing support, such as long-term care homes, retirement communities and residential facilities,” she said.
Beyond direct care, the business hosts life skills classes in Jarvis on Wednesday evenings. The classes teach “day-to-day skills such as budgeting, community safety, laundry, and cooking skills.”
Ms. Williams said she, Ms. Rocha, and Ms. Wolfraim worked in healthcare together for eight years before creating Springcare. They were motivated by a desire “to build a company that was client centered and focused on providing a good service [for] clients rather than billing thousands of hours.”
“In our experience, when the focus is only on billable hours, client needs tend to be overlooked and quality of service decreases. Our management team have all had experience working in the field and have felt the joy of supporting our wonderful clients and have seen the impact that good services can have on a client,” she elaborated.
Client satisfaction is at the forefront of the owners’ shared vision for Springcare.
“Business has been building slow and steady, which is how we would like things to go. We want to ensure that we are providing quality services and are working out all the little kinks that you come across in building a new business,” she said. “We’ve been privileged to work with some really wonderful clients, families and companies.”
All three owners “live local or in the surrounding areas,” so they’re familiar with Port Dover.
What attracted them to Port Dover wasn’t the community’s small-town charm or walkability, it was the opportunity to operate out of St. Paul’s Community Hall.
“We were specifically drawn to the hall at St. Paul’s Anglican Church. The hall itself is really lovely, the staff who work there and the community members we’ve connected with have been so wonderful. They are a very supportive, open and inclusive community, which echoes the message of Springcare. The facility also has a Snoezelen room, which is such a great place for our participants to go if they need to take a break.”
Snoezelen rooms, such as the one at St. Paul’s, are multi-sensory areas designed to reduce users’ anxiety and help them relax. They can also be used for education, stimulation, and other purposes.
Springcare has space for new people in its day programs. Ms. Williams encourages anyone interested in Springcare’s services to contact the company by emailing hello@springcare.ca. Additional information about programs and services is available through Springcare’s Facebook and Instagram pages and its website, springcare.ca.
—
Originally published February 5, 2025
